Privacy Policy

WeCare Wellness Clinic ("WeCare," "we," "our," or "us"), located at 214 W Brandon Blvd, Brandon, FL 33511, operates the website at wecarewellnessclinic.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, contact us, or use our online scheduling tools.

By using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

Information You Provide Directly

• Contact information - name, email address, phone number, mailing address when you fill out a contact form, book an appointment, or subscribe to our newsletter.
• Appointment requests - preferred date/time, reason for visit, and insurance carrier when booking online.
• Communications - any messages you send us through contact forms, email, or phone.
• Feedback - reviews, survey responses, or testimonials you choose to submit.

Information Collected Automatically

• Log data - IP address, browser type, operating system, referring URL, pages visited, and time/date of visit.
• Cookies & similar technologies - session cookies, analytics cookies, and preference cookies. See Section 4 for details.
• Device information - device type, screen resolution, and general geographic location (city/state level only).

Information from Third Parties

• Online scheduling platforms (e.g., Wix Bookings) may share appointment data with us.
• Analytics providers (e.g., Google Analytics) share aggregated usage reports.
• Payment processors handle billing; we do not store full credit card numbers.

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm appointments
• Respond to your inquiries and provide customer support
• Send appointment reminders, health tips, and clinic updates (you may opt out at any time)
• Process payments and verify insurance eligibility
• Improve our website, services, and patient experience
• Conduct analytics to understand how visitors use our Site
• Comply with legal obligations, including HIPAA, Florida law, and applicable federal regulations
• Prevent fraud and maintain the security of our systems
• Respond to legal process or government requests as required by law

We do not sell your personal information to third parties. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

3. How We Share Your Information

We may share your information with:

• Service providers - vendors who assist with website hosting, email marketing, appointment scheduling, and analytics, under confidentiality agreements.
• Healthcare operations - other providers involved in your care, subject to HIPAA requirements (see our HIPAA Notice).
• Insurance companies - to verify coverage or process claims, with your authorization.
• Legal authorities - when required by law, court order, or to protect the safety of our patients and staff.
• Business transfers - in the event of a merger, acquisition, or sale of assets, your information may transfer to the successor entity.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

4. Cookies & Tracking Technologies

Our Site uses cookies - small text files stored on your device - to improve functionality and understand usage patterns.

• Strictly necessary cookies - required for the Site to function (e.g., session management). Cannot be disabled.
• Analytics cookies - Google Analytics (anonymized IP) to understand visitor behavior. You may opt out via Google's opt-out browser add-on.
• Preference cookies - remember your settings (e.g., accessibility preferences).
• Marketing cookies - we do not currently use advertising/tracking cookies for behavioral advertising.

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality.

5. Data Security

We implement administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Access controls limiting who can view personal information
• Regular security assessments and staff training
• Secure, HIPAA-compliant hosting for any health-related data

Despite our efforts, no method of transmission over the internet is 100% secure. If you believe your information has been compromised, please contact us immediately at privacy@wecarewellnessclinic.com.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access - Request a copy of the personal information we hold about you.
• Correction - Request that we correct inaccurate or incomplete information.
• Deletion - Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing - Unsubscribe from marketing emails at any time by clicking "unsubscribe" or contacting us directly.
• Data portability - Receive your data in a structured, commonly used format.
• Restriction - Request that we limit processing of your information in certain circumstances.

For medical record requests and rights related to your PHI, please refer to our HIPAA Notice of Privacy Practices.

To exercise any of these rights, contact us at privacy@wecarewellnessclinic.com or call (813) 438-5220.

7. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Our clinic does provide medical care to minors, which is governed by HIPAA and with parental or guardian consent as required by Florida law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date at the top. We encourage you to review this policy periodically.

Your continued use of our Site after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us: